Posts Tagged ‘Procter & Gamble’

BlogWell is going to be making a stop in Cincinnati on April 7, 2010 and Cincinnati Social Media will be partnering for the festivities.  If you aren’t familiar with BlogWell, it is a great event put on across the country by GasPedal and the Social Media Business Council.    As they describe it:

Duke Energy, AT&T, Hilton Worldwide, Tyson, Dell, Procter & Gamble, General Mills, and Rogers Communications share case studies in corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal.Get practical, how-to advice on creating great content, getting management buy-in, educating employees, keeping lawyers and regulators happy, simple and ethical disclosure, and engaging fans. You’ll ask questions, discover new ideas, and get answers from people who have been there, done that — all in four hours for $250.

With this great event coming to town, Cincinnati Social Media is hosting a Tweet Up the night before Blogwell Cincinnati. We’ll have details soon, but all speakers and attendees are invited to attend and get a jump start on the networking.   And equally exciting, members of Cincinnati Social Media are going to get a special offer for 20 percent discount off admission to BlogWell Cincinnati. If you’re not a member of #CincySM, head over to our LinkedIn Group to sign up. You’ll find the discount code in the Discussions section of the group.

collegegradtrimmed

I am a big believer that all of us need to need to help the generation of professionals that is following us.  For me, that means giving back in any way that I can to our country’s colleges and universities.  This spring has been a busy one on that front as I have had the chance to speak to local classes at both the University of Cincinnati and Northern Kentucky University, present at Pi Sigma Epsilon’s National Convention, and attend the Board meeting of the VCU BrandCenter.  In every single one of these sessions, a common question was asked by students:

“What should I be doing in order to get a job in marketing  and / or brand management?”

Of course this is a question that is always going to be on the minds of college students as they near graduation.  But with competition for jobs even higher this year because of the economy, it is a question that is more important than ever.

And with the importance of the question, I have thought hard about the answer and what I would do if I was in the shoes of students today.  At then end, the answer is a relatively  simple one:

College Students need to start going the extra mile today in order to get their 10,000 hours of practice in marketing.

I have written before about Malcolm Gladwell’s theory that being great at something takes around 10,000 hours of practice.  The same holds true for anyone that hopes to get a job in marketing or brand management.  They should be viewing college as the first few hundred (or even first few thousand) hours of practice in their marketing careers.

But I am not talking about just the classes.  Those are extremely important of course, but the best and the brightest go beyond that.  After all, everyone has to take roughly the same classes to graduate so just doing that workload won’t set you apart from the other 1.5 million students graduating in the US this year.

So how do you set yourself apart?  As I told students at those recent classroom visits, setting yourself apart starts with three simple steps:

  1. Join a professional organization to start gaining real world experience: My good friend Anthony Portuesi recently wrote on his blog Driven Leaders on the topic that “College Students: Professional Organizations Can Separate You From the Pack.”  Anthony and I were both fortunate enough to be members of Pi Sigma Epsilon during college.  In this marketing fraternity, we had the chance to work for dozen of real marketing clients including Procter & Gamble and Ford Motor Company…all while going to school.  The best way to start your career early is to start getting work experience early.  Professional organizations like PSE are the perfect way to do just that.  And it gives you real things to talk about in an interview instead of just this great group project that you did in a marketing class.
  2. Choose an internship over that study abroad program: This might not be a popular choice, but I think every student should be thinking about an internship instead of studying abroad for a summer.  Sure that summer in Europe or Asia will be a great time and you will get exposure to another culture.  But skipping that internship will put you 3 months behind the person that choose a paycheck over a fun trip.  And more importantly, you never know when that internship could turn into a real job…which means your senior year will be much less stressful when you have an offer in hand before the year even begins.
  3. Use social media for real networking instead of posting photos from last night’s party: This is Google’s world and we are just living it.  That means that anything you put up on Facebook, MySpace or Twitter will be there for any recruiter or HR manager to see (whether you mark that profile private or not).  So instead of using Social Media to just be social, start putting those networking skills to use by marketing yourself.  Step one is to embrace LinkedIn.  Fill out your profile to 100% completeness and make sure it has all the buzz words important to your career choice.  Step two is to start becoming involved in industry chatter online.  This does not mean finding everyone that works for a company in your field and asking them for a job.  Instead, start interacting with people in your industry early in your college career.  Follow them on Twitter and ask them questions.  Read their blogs and leave insightful comments (not on every post… you dont want to be a stalker).  Social Media is for participating and it gives everyone an equal chance to talk with the smartest people in their industry.  Embrace that level playing field.

Now that does not sound all that tough, does it?  Just remember that the key is not waiting until your senior year to start thinking about your career.  Start practicing your marketing skills early on and you will get those 10,000 hours of practice in sooner than your colleagues.

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Over the past few days, I have been fascinated by the response on Twitter and in the blogosphere about the P&G program with Tide Loads of Hope.  On Friday afternoon, I decided to add my perspective to a post made by Peter Kim on his site Being Peter Kim.   Peter was one of the Social Media / Digital experts who helped P&G with the event.  I wanted to share my comment with the readers of Hard Knox Life but I’d encourage you see the full discussion on Peter’s site.

Peter,

While I thanked you for your participation previously in this thread, I now want to join in on the amazing (and constructive) dialogue that has continued since then. In full disclosure I’m part of a small team at P&G building our Digital skills, including Social Media and was also on the team that designed this training event. And as you know, I’m also a believer in “eating what you cook” in digital so I’m relatively active in both blogging (HardKnoxLife.com) and Twitter (@daveknox).

I’ve spent the past day listening to the conversations about our event but thought I would offer some additional perspective on the event.
The P&G Digital Event was an internal training exercise for 100 or so of our senior marketing leaders. We wanted to create a hands-on event for them to see first-hand what Social Media is all about. We wanted to bring it to life for them and take it beyond buzzwords and shiny objects like Twitter, the Long Tail, or CGM.

We hoped to see our leaders come away with several realizations but a couple I’ll mention relevant to my comments include:

  1. Social Media is mainstream. Facebook, Twitter, etc aren’t just for college kids or geeks. It is being used by the young and old.. by the geeks and the Soccer Moms (or Mommy Bloggers) alike.
  2. But despite being mainstream, its not one size fits all and you need to build trust to have a conversation.
  3. And with all that said, the first step is listening in social media.

It is the last point I really want to speak to. As I’ve followed the conversation, it looks like some have thought we were “having a one night stand” with Social Media. That isn’t the case at all. There are many P&Gers that are active in Social Media – as well as many of our brands. We wanted the event to help support those that aren’t as active see first hand that you have to be wired differently than traditional marketing efforts to be successful in the space.

Sure we could have told them that in a speech or powerpoint but that goes against the heart of Social Media where it is about doing and living it. Luckily some of the best and the brightest in the space where willing to help us show our marketers how to do just that. Many are our business partners today. But I also believe that their engagement was more than just “good account management.” People like Peter Kim, David Armano, Deb Schultz, Pete Blackshaw and many others involved are truly ambassadors of Social Media who can help teach marketers the RIGHT way to be involved. I’m honored that they are willing to help us learn.

Every P&G marketer involved woke up the next morning having seen firsthand a world that is different than the world they know and that digital is having an impact on people’s lives in new ways. And while change doesn’t happen overnight we’re working to embrace the truly dynamic and exciting digital space to serve consumers and build our business.

Thanks for listening and please keep up the dialogue. Healthy debate is how we all learn together. And please believe me when I say that P&G is here to learn and live our motto that the “Consumer is Boss.”

Dave Knox
Procter & Gamble Brand Manager, Digital Business Strategy

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Jim Stengel, former P&G CMO

Jim Stengel, P&G ex-CMO

This month, Jim Stengel officially retired as Chief Marketing Officer of Procter & Gamble.  As the leader of the largest spending marketing organization in the world, Jim was often named the most influential marketer and brand-builder in the industry.  Last week, he gave his final speech as P&G’s Chief Marketing Officer, speaking at the Association of National Advertisers Masters of Marketing conference in Orlando, FL.

Here is Mediapost’s summary of Stengel’s five lessons of brand building:

Lesson One: Put people at the center of all you do.

Treat your people the way you would want your customers treated. “We too often forget brands are people. It’s the collective intent of people behind them,” he says.

“I have learned in my career that the most important legacy is the impact you will have with the people you work with. We all have rough months, rough years, which blend together, but what you will remember is relationships and people.”

Lesson Two: Engage your heart and mind in everything you do.

Says Stengel, “We need balance. Too often as an industry we approach everything with head, not heart. We often talk within P&G of personal relationship as a metaphor for marketing. How many of us internalize that and apply it to how we approach business and customers?”

“If we thought about everything we do in marketing, if they all tried to emanate from this idea of great relationship we would do and measure things differently.”

He offered brands other than P&G’s as examples: Apple, Southwest Airlines, online shoe company Zappos, and Amazon.com. “What we find with the strongest brands is they have strength and competitive advantage in emotional areas that drive brand,” he said.

Lesson Three: Results.

“In our industry we tend to make things complicated, focusing on activities that don’t drive brand,” said Stengel. “Why are CMO tenures short? Look at organization designs across companies; they are all over the place Too much spend goes to short term and tactical that doesn’t build loyalty and relationship with consumers.”

He asked, rhetorically, why many CEO’s and CFO’s don’t value marketing. “Because too much we focus on a bustle of activities, not the few things that drive growth of brand. Sales are important but if you don’t look at other measures of brand health, you are being short sighted.”

Lesson Four: Creativity is about solving problems.

We too often have the wrong discussion with agencies. We talk fees, etc, short term stuff, not how to come together about how to create a powerful brand.”

Lesson Five: Have a purpose.

“I am devoting the next chapter of my life to this mission. He cautioned that, by purpose, he doesn’t mean cause-based marketing, but an inspirational, motivational reason for being. “For example, Nike’s purpose is to build self esteem, to be an inspiration for athletes around the world.”  The purpose of Pepperidge Farm Goldfish? “To bring optimism to children. Old Spice? To help guys navigate the seas of manhood,” he said.

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Cincinnati skyline

Image by joseph a via Flickr

Over the next week, I will be making the move to Cincinnati to start my new assignment in Procter & Gamble Corporate Marketing.  Since I haven’t yet mastered the art of mobile blogging, I have asked a few of my peers and closest friends to keep the fires the burning here at Hard Knox Life with a series of guest posts.  Special thanks in advance to these guys for lending a hand during the move.  I have a feeling you are really going to enjoy reading what they have to say:

Depending on how long it takes to get everything set up at the new home, I should up and running again by October 6.  In the meantime, these guys will do an amazing job of providing interesting reading and I should be relatively active on Twitter.

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