My friends over at Get Satisfaction just posted the below infographic that provides a great snapshot of “The Evolution of Social CRM.” Some key points to call out that Brand Marketers should think about: 77% of customers look for incentives and coupons on social media sites. 80% of US consumers use social media to verify purchase recommendations. 43% of US

Catching up on the blog reading this weekend and came across this great presentation from the guys at Get Satisfaction.   They never fail to be thought provoking and this is yet another example with notes such as “Cocktail Napkin Collaboration” and “From ownership to stewardship.” Be Like the Internet – 8 steps to success in a post 2.0 world Disclaimer: