Posts Tagged ‘Facebook’

There is one constant when it comes to Digital Marketing: people are always looking for the “next big thing” while announcing the “end” of the last one.  Lately, the digerati have been increasingly calling out “the end of MySpace” thanks to their latest restructuring and layoffs.  And many are pointing to the visitor growth of Twitter and Facebook as rationale as well.  But to paraphrase Mark Twain, I think:

“the reports of MySpace’s death are greatly exaggerated.”

This is a point I have been trying to make to many of my fellow marketers.  After all, it easy to try to compare MySpace to Facebook…or even to Twitter.  The media does it all the time.  But fewer people take the time to look beyond the headlines to see what makes MySpace a unique property.

First and foremost, we are talking about a site that still delivers over a 50 reach with 18 – 24 year olds in the US.  And there are still almost 3 times as many Teens on MySpace as there are on Facebook.   If your brand cares about reaching youth, there are still few places as strong as MySpace to do just that.

Second, MySpace has emerged as an Entertainment Portal.  While it started as a Social Networking site, that really isn’t what the site is about any longer.  Today MySpace is about music, movies and other forms of Digital Content / Entertainment.  I have a feeling that the new management is going to continue to play up this strength and we’ll see MySpace Music and MySpace Video play an even larger role in the digital entertainment landscape.

Finally, MySpace is a prime example of what Alan Wolk calls “NASCAR Blindness.”  It is a condition that marketers and the media suffer from all the time.  As the chart below from Mashable shows, MySpace might not be a dominant site on the coast, but it wins in the Heartland of America… just like NASCAR.

MySpace versus Facebook

You can’t argue that growth on MySpace has stalled.  But MySpace is still a dominant force in the digital marketing landscape.   They are headed by a group of extremely talented managers.  And most importantly, MySpace is still a force that marketers would be smart to keep an eye on instead of reporting its death.

facebook-heat-map

Facebook CEO Mark Zuckerberg announced that Facebook is now 200 Million members strong.  Put another way, if Facebook were a country, it would be the world’s fifth-largest, after China, India, the U.S., and Indonesia.  In his blog post, Zuckerberg embeds a neat video on what 200 million means (including the heat map pictured above).  Needless to say, Facebook is well past the tipping point of Brand Managers needing to be pay attention to it.

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Over the past few days, I have been fascinated by the response on Twitter and in the blogosphere about the P&G program with Tide Loads of Hope.  On Friday afternoon, I decided to add my perspective to a post made by Peter Kim on his site Being Peter Kim.   Peter was one of the Social Media / Digital experts who helped P&G with the event.  I wanted to share my comment with the readers of Hard Knox Life but I’d encourage you see the full discussion on Peter’s site.

Peter,

While I thanked you for your participation previously in this thread, I now want to join in on the amazing (and constructive) dialogue that has continued since then. In full disclosure I’m part of a small team at P&G building our Digital skills, including Social Media and was also on the team that designed this training event. And as you know, I’m also a believer in “eating what you cook” in digital so I’m relatively active in both blogging (HardKnoxLife.com) and Twitter (@daveknox).

I’ve spent the past day listening to the conversations about our event but thought I would offer some additional perspective on the event.
The P&G Digital Event was an internal training exercise for 100 or so of our senior marketing leaders. We wanted to create a hands-on event for them to see first-hand what Social Media is all about. We wanted to bring it to life for them and take it beyond buzzwords and shiny objects like Twitter, the Long Tail, or CGM.

We hoped to see our leaders come away with several realizations but a couple I’ll mention relevant to my comments include:

  1. Social Media is mainstream. Facebook, Twitter, etc aren’t just for college kids or geeks. It is being used by the young and old.. by the geeks and the Soccer Moms (or Mommy Bloggers) alike.
  2. But despite being mainstream, its not one size fits all and you need to build trust to have a conversation.
  3. And with all that said, the first step is listening in social media.

It is the last point I really want to speak to. As I’ve followed the conversation, it looks like some have thought we were “having a one night stand” with Social Media. That isn’t the case at all. There are many P&Gers that are active in Social Media – as well as many of our brands. We wanted the event to help support those that aren’t as active see first hand that you have to be wired differently than traditional marketing efforts to be successful in the space.

Sure we could have told them that in a speech or powerpoint but that goes against the heart of Social Media where it is about doing and living it. Luckily some of the best and the brightest in the space where willing to help us show our marketers how to do just that. Many are our business partners today. But I also believe that their engagement was more than just “good account management.” People like Peter Kim, David Armano, Deb Schultz, Pete Blackshaw and many others involved are truly ambassadors of Social Media who can help teach marketers the RIGHT way to be involved. I’m honored that they are willing to help us learn.

Every P&G marketer involved woke up the next morning having seen firsthand a world that is different than the world they know and that digital is having an impact on people’s lives in new ways. And while change doesn’t happen overnight we’re working to embrace the truly dynamic and exciting digital space to serve consumers and build our business.

Thanks for listening and please keep up the dialogue. Healthy debate is how we all learn together. And please believe me when I say that P&G is here to learn and live our motto that the “Consumer is Boss.”

Dave Knox
Procter & Gamble Brand Manager, Digital Business Strategy

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I just wanted to say a huge thank you to everyone that helped P&G last night with our Loads of Hope program.  In just over 4 hours, we raised $50,000 for charity… a sum that was then matched by the Tide brand.  It’s amazing that through the power of Social Media and the support of some wicked smart people, you could raise $100,000 to help a great cause.  You can’t help but feel good about that.

If you want to get a feel for the event, you can check out the Twitter Stream (where Tide was a top 10 term last night) or read the great insights by some of the people that participated last night.

Thank you again to everyone for your support.  We helped a great cause and helped to teach ourselves about the power of digital and social media.

And I promise no more mentions of “buy this t-shirt” on this blog or Twitter.

* NOTE: Despite the plugs for Loads of Hope last night and today, this blog remains my personal blog and anything stated here is not the opinion of my employer.

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Over the past week, it would be hard not to notice the debate around social graphs and in particular, Facebook Connect versus OpenID.  The folks over at ReadWriteWeb summed it up best when they wrote:

This battle isn’t about “single sign-on” – it’s about the payload that comes with it (friend networks, personal data, maybe more), it’s about the developer communities, usability and ownership. It’s very important to the future of our user experience online and it’s a fascinating study in contrasts.

The importance was further embedded in my mind after I finished a stellar presentation from the folks at Razorfish where they envision the potential for social graphs for brands.  As they put it:

We believe that portable social graphs coming from Facebook, MySpace, Google, Yahoo and Microsoft are going to transform how consumers interact with digital technology and each other. Marketers and web product managers must take notice today.

So what does this mean for Brand Managers?

[slideshare id=816160&doc=fbconnectrazorfish-1228360493956517-8&w=425]

In my eyes, Social Graphs have the potential to be one of the biggest influences on our Digital Strategies for years to come.

But don’t just take my word for it.  Consider what Forrester’s Jeremiah Owyang outlined as key takeaways from the Razorfish presentation.

  • The social graph, when linked with traditional websites will radically change how we find, research, purchase, and support products.
  • Reviews, ratings, and critiques about products will become more relevant as you can start to get information from your own network.
  • Soon, social technologies will be pervasive and will impact every website –even if they choose not to participate
  • Brands, and their interactive marketing agencies, are starting to include social elements in all aspects of their marketing efforts.

Consider these opportunities for brands that Razorfish outlined:

  • Key influencer identification:  Brands make a lot of guesses today to determine influencers.  But imagine the potential if you could easily see the number of Twitter followers a person has, the number of Facebook groups they belong to and the number of posts they do on their blog.
  • Product suggestions through profile scraping:  Amazon gets a lot of praise for their product recommendations.  But consider how much more powerful these reco’s would be if they could also use all the information listed in your online profiles.
  • See reviews from people you know:  Pretty self explanatory.  I’d much rather see reviews from my circle of friends & co-workers than wade through hundreds of reviews from strangers.
  • Consult your friends at the point of purchase:  If your Social Graph is connected to an eCommerce engine, you could instantly ask your friends for advice on a purchase without leaving the buying process.

Obviously the potential of Social Graphs should not be debated.  Instead, the debate should be on which format offers the biggest opportunity for Brand Managers.  Should we side with one format?  Or should we offer consumers both sign-ins as part of our digital brand experiences?  Or should we sit on the sidelines and see what consumers decide?  Or should we use our influence as brands (and holders of marketing budgets) to force the companies to work together to create a common Social Graph for the entire web?

What do you think?

NOTE: For another interesting take on social graphs, you should read the thoughts of Louis Gray of Google Friend Connect.

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