While I was on the road this past week, I finally had a chance to finish two books that have been sitting on my nightstand.  Both are must-reads for any marketer/brand manager that is trying to understand the changing landscape that puts the consumer in control: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Written by my good friend

I’m a huge believer in the power of “Web 2.0″; in the power of social computing to change the fabric of how society interacts with each other other.  So when I saw a book at the library that took the opposite stance and accused the Internet of killing society, I had to pick it up.  After spending the last two

I have been meaning to read Matt Mason’s The Pirate’s Dilemma for some time now.  I finally got around to it this past weekend and the wait was well worth it.   “The Pirate’s Dilemma tells the story of how youth culture drives innovation and is changing the way the world works. It offers understanding and insight for a time when

I’m not talking about the Patron variety of tequila shots but instead the mini-book “Tequila Shots” by word-of-mouth and brand identity agency Brains on Fire.  I came across these guys thanks to John Moore’s “Three Reads“ over at Brand Autopsy.  Since it was a lazy Sunday, I spent the morning taking Tequila Shots to see what the style of this agency was all about.   Here is what

A couple of weeks ago, I posted about a new book called Accidental Branding that outlined how 8 entrepreneurs had built their brands.  The book’s author, David Vinjamuri, contacted me after that post and offered to send me a full copy of the book to read myself.  After finishing up the book this past weekend, I am glad I took him up on the offer.